Terms of service

Welcome to the Fila.co.uk website terms and conditions. This site has the right to be operated by BB (UK) Ltd. If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact our support team on support@fila.co.uk. All items purchased from fila.co.uk are subject to the terms & conditions. Please read through them carefully before placing your order and if you have any doubt or queries relating to these terms and conditions, please e-mail our customer services team.

 

Customer Information

BB (UK) Limited will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against suspected criminal activities to our customers, visitors, associates, or property (including this site), or to others.

 

Mobile Terms of Service

The FILA mobile message service (the "Service") is operated by FILA (“FILA”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to FILA’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of FILA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with FILA. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to FILA UK or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other FILA mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to FILA UK or email bbecom@bbgroupuk.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

Pricing and Order Fulfilment

BB (UK) Ltd endeavours to make all website pricing correct. In the event content on the website contains incorrect information, or a product is listed at an incorrect price, due to typographical errors or error in pricing information, BB (UK) Ltd shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. BB (UK) Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

We are committed to getting your order to you as soon as possible. Therefore, after your order is placed, it immediately goes into the fulfilment process, and you are not able to cancel or adjust the order.

 

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay Later 30
• Pay Later in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

FILA Vouchers

Our vouchers must be used within a 12 month window and can only be applied on 1 item that is a higher cost then the limit available on the voucher.

To redeem your voucher, sign/open up an accout with fila.co.uk (which will activate your voucher). Then place the code into the 'voucher area' on the basket page this will activate your discount. Vouchers are to be used within a 6 month window and are not redemable against any Sales promotional during Black Friday/ Cyber Monday.

Customer refunds

Any orders containing out of stock items will be either fully refunded or partially refunded within 7 days of the order being placed.

Orders are refunded to account details processed on the confirmation order.

Custom Duties

If your residence / delivery address is within the European Union you will not be charged any customs duty because on the EU website, all prices are shown in the currency relevant to the zones selected. Prices that are shown include VAT.

Size Guide

We advise all our customers to view our size guides before purchasing to ensure they understand fully the sizing of the product before purchasing.

Returns

*PLEASE NOT WE ONLY REFUND ITEMS PURCHASED FROM THIS WEBSITE FOR OUR UK CUSTOMERS (FILA.CO.UK)

We are happy to refund any items (except undergarments) that have not been altered, washed or worn within 20 days of original order receipt. BB (UK) Ltd cannot be held liable for courier charges, customs duties or lost parcels. Gift Cards cannot be returned or redeemed for cash. When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the RETURN FORM. This will ensure that your return is processed speedily. We recommend returned items are sent using a tracked or signed-for mail service. Returns form is downloadable for your convenience. Although we do not repay delivery charges (except in the unlikely event that your item is faulty), you will not be charged for delivery of the replacement item(s). Please note: It can take up to 3 weeks for your return to be processed once we have verified it has come back to us. Also we must be notified of any missing or defective items within 14 days of receipt of an order. In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required. There will be no second postage and packing costs to you for despatch of exchanged goods.
For customers in Ireland, we are unable to offer exchanges at this current time. Another order must be placed if the item is still required after refunding.

Postage

All return postage costage are to be encoured for by the customer. fila.co.uk does not supply free returns postage service and we advise you ask your local post office for tracking options when returning items to us.

Information Security Measures

We will take reasonable precautions to protect your information from loss, misuse or alteration.

 

Notification of Changes

If we ever change our privacy policy, we will post changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it to others.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner.

Scope of this Privacy Statement

This privacy statement applies to Fila.co.uk only.

 

Security Policy

When you place an order through this web site your personal details are protected from interception assuring your security.

Depending on your browser, you will see a different confirmation that your connection is secure. For the most common browsers, you will see a closed padlock at the foot of the browser.

All transactions are confirmed and authorized by your card issuing bank. BB (UK) Limited is rigorous in our approach in protecting the cardholder and we may contact you for additional security purposes should we deem this necessary.

 

Trade Descriptions Act

Every care has been taken to ensure that the descriptions and specifications on this web site are correct. However, whilst every care is taken to ensure the colour reproduction is a reliable representation, the colours which are shown for the Products on the Website will depend on many factors – including your display settings. All sizes and measurements are approximate. All Goods are subject to availability - we may not be able to supply your order; We will often display more than one item in the product imagery. However, these are for display purposes only and, unless explicitly stated, are sold separately.

 

Terms Of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE www.fila.co.uk (the Website). YOUR USE OF THIS WEBSITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THE WEBSITE.

Responsibility for Customs and Import Duties and Clearance Fees

For orders placed outside the UK, US and EU, please note that you are responsible for any customs and import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

 

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in the Website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from the Website.

 

Promotions, Offers and Sale

We may from time to time offer promotional offers on purchases made through the Website. All offers and promotions are at BB (UK) Ltd’s sole discretion and are subject to variation or withdrawal without notice. Offers or promotions cannot be applied to previously ordered items. Offers with a spend threshold always exclude delivery charges. Sale items are not available for reserve and collect in store. Free returns are not available on sale items. When purchasing two items as part of a 'buy one get one for free' offer the cheapest item is free. All sale items are subject to availability at time of order.

 

Shipping Limitations

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Website. All purchases from the Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

 

Accuracy of Information

BB (UK) Ltd and its affiliated companies attempt to ensure that information on the Website is complete, accurate and current. Despite our efforts, the information on the Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or recentness of any information on the Website. For example, products included on the Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

 

Rights in Materials

The Website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website (the Materials) are either the property of, or used with permission by, BB (UK) Ltd and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Nothing contained on the Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Materials. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

 

Trademarks

Except as otherwise expressly stated on the Website, all trademarks, trade names, trade dress, service marks and logos used or displayed on this Website are registered and unregistered trademarks, trade names, trade dress, service marks and logos (Intellectual Property) of BB (UK) Ltd , and BB (UK) Ltd is a licensed user of all Intellectual Property. Nothing contained on this Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Intellectual Property without the written permission of the owner.

 

Linking to this Web Site

Creating or maintaining any link from another website to any page on this Website without BB (UK) Ltd's prior written permission is prohibited. Running or displaying this Website or any material displayed on this Website in frames or through similar means on another website without BB (UK) Ltd's prior written permission is prohibited. Any permitted links to this Website must comply will all applicable laws, rule and regulations.

 

Third Party Links

From time to time, this Website may contain links to websites that are not owned, operated or controlled by BB (UK) Ltd or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website. Neither BB (UK) Ltd nor any of its affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither BB (UK) Ltd nor any of its affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this Website, you do so entirely at your own risk.

 

Inappropriate Material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material, or any virus, worm, time bomb, Trojan horse, automated device, spider, crawler, bot or routine that can collect unauthorized information or interfere with or disrupt the operations of the Website, or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that BB (UK) Ltd or its affiliates may have at law or in equity, if BB (UK) Ltd or its affiliates reasonably determine that you have violated or are likely to violate the foregoing prohibitions, BB (UK) Ltd may take any action it reasonably deems necessary to cure or prevent the violation, including without limitation, the immediate removal from this Website of the related materials. BB (UK) Ltd, its affiliates or its service providers will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing BB (UK) Ltd, its affiliates or its service providers to disclose the identity of anyone posting such materials.

 

User Information

Other than personally identifiable information, which is subject to the terms of the Website's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Website in any manner (User Communications) is and will be considered non-confidential and non-proprietary. BB (UK) Ltd, its affiliates and/or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. BB (UK) Ltd may, but is not obligated to, monitor or review any User Communications. BB (UK) Ltd shall have no obligations to use, return, review, or respond to any User Communications. BB (UK) Ltd will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. BB (UK) Ltd retains the right to remove any or all User Communications that includes any material BB (UK) Ltd deems inappropriate or unacceptable.

Disclaimer

YOUR USE OF THIS WEBSITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED ,AS IS, WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER BB (UK) LTD NOR ANY OF ITS AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEBSITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEBSITE MAY BE OUT OF DATE, AND NEITHER BB (UK) LTD NOR ANY OF ITS AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

Limitations of Liability

BB (UK) Ltd, its affiliates and their service providers do not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Website or your downloading of any materials, from this Website. IN NO EVENT WILL BB (UK) LTD, ITS AFFILIATES OR THEIR SERVICE PROVIDERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEBSITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

 

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE.

Indemnification

You agree to indemnify and hold harmless BB (UK) Ltd, its affiliates and their service providers, and their respective officers, directors, employees, shareholders, licensees, franchisees, affiliates, agents, successors, assigns, retail partners, or any other party involved in the creation, production or transmission of the Website from and against any claims, damages, judgments, expenses, fees, or costs asserted against any of them based upon your use of the Website, or the services provided in relation to the Website, any damage to your computer, telecommunication equipment or other property allegedly arising from access to, use of, or browsing the Website or your downloading of any materials, from the Website.

Revisions to these Terms of Use

BB (UK) Ltd may revise these Terms of Use at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms of Use because they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages at this Website. In the event of any conflict between these Terms of Use and any legal notices or terms located elsewhere on the Website, these Terms of Use will control.

Termination

You or we may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.